When purchasing tickets in-person at the Box Office, you will be given either digital or physical tickets. If you purchase by phone or online, you will receive access to your digital tickets via email with your purchase confirmation. Tickets may also be placed at “will-call” for pickup or mailed for a small fee. If you have any questions, please contact the box office at the Gambrell Center (704-337-2466, gambrelltix@queens.edu).

Will Call generally opens one hour prior to the performance unless otherwise stated. In order to pick up tickets at Will Call, you will need to present a valid photo ID (driver’s license or passport) along with the credit card used to purchase the tickets. The Box Office staff will not release tickets if the name on the ID or credit card does not match the name given at the time of purchase.

All sales are final. There are no refunds or exchanges unless otherwise noted.

If a show is cancelled, refunds will be processed to the original method of payment used at the time of purchase.  If postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Ticketholders will receive email notification with more information regarding the event.  Service fees (phone/online processing fee, facility fee, mailing fee, VIP upgrades, etc.) are non-refundable.

Ticket fees are charged in addition to the advertised tickets price and will vary depending on the purchase method. Ticket fees cover the costs of operating a box office, including staffing, software licensing, and shipping and handling.

All attendees, regardless of age, are required to hold a ticket. This applies to children who may sit on an adult’s lap for the majority or entirety of a performance. For questions, please contact the Box Office.

The Gambrell Center is handicapped accessible. Patrons requiring the elevator are advised to arrive early. Physical Assist animals are welcome. Personal Assisted Listening Receivers are available at no cost at the Box Office in the lobby and may be checked out with a valid ID. For guests with disabilities, please call the Gambrell Center Box Office 704-337-2466, option 1 during regular business hours for accessible or special needs seating.

• Lost tickets may be reprinted on the night of show at the Box Office. Please present a photo ID and the credit card used to purchase the tickets to the Box Office. Lost tickets purchased through a ticket broker or unauthorized third party cannot be reprinted.
• The Gambrell Center reserves the right to revoke tickets sold to a ticket broker or unauthorized third party. If you hold a revoked ticket, you will not be admitted and will not receive a refund.
• Cameras, camera phones, audio, video and digital recorders, and cell phones may not be permitted for use or even to be brought into the theatres based on the artists’ policies. Guests using prohibited items may be ejected without refund.
• No use of tobacco products or vaping allowed on the Queens campus.
• Each individual show’s producer or artist determines the seating policy for late arriving guests. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the act before going to your seat.
• Fee Policies and/or Box Office Policies are subject to change without notice. Events, dates, and times are subject to change.

Buy your tickets only from the Gambrell Center Ticket Box Office. Make sure you purchase from a web address that is either queens.edu or etix.com. When you buy from a broker:

• We cannot be responsible for tickets purchased through unauthorized third parties.
• Your tickets cannot be replaced if lost or stolen.
• We cannot guarantee that your tickets are valid and cannot guarantee admittance.
• You will always pay more than face value.
• We cannot contact you with information regarding time changes, show cancellations, road closures, or other information.
• We reserve the right to revoke tickets sold to a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund.

Please be advised that the Gambrell Center may film or take still photos at any event at the venue for venue promotional, marketing, security, or archival uses. If you attend, you may appear, and you agree to appear without compensation in any and all media now known or later devised worldwide, in perpetuity, including in advertisements and promotions. Please do not attend if you do not wish to appear. Thank you for your understanding and cooperation.

Tickets are a revocable license, subject to termination with denial of admission at management discretion, upon refund of the purchase price and subject to revocation with denial of admission or removal from the facility, without compensation, including but not limited to the holder acting in a disorderly manner or violating management policies. The ticket holder voluntarily assumes all risk and danger incidental to the event for which this ticket is issued, whether occurring prior to, during or after the event. Tickets are nonrefundable. Ticket is valid only for the performance date, time and seat location listed on the ticket.